It has come to our attention that members of our community are being called by scammers misrepresenting themselves as KEA staff in attempts to collect personal information and illegitimate payments. Shame on them!
KEA never contracts out our bill collections. There are circumstances when KEA may want to reach you and verify information, but these billing calls would come from your locally-owned Cooperative’s Member Services team. These are Kodiak residents that you know.
If you receive an incoming call from anyone claiming to represent KEA and asking for personal information or payment, hang up and call KEA back directly at 486-7701. That way you know exactly who you are talking to.
Sadly, there are people out there that try to take advantage of your trust. These thieves may contact you by phone or email with elaborate stories, claiming to be from a legitimate company as a way to find out more information about you or someone you know.
To avoid identity theft or other phone scams, here are steps you can take to protect yourself:
- Always verify whom you are doing business with before revealing personal information.
- If conducting business over the phone, you initiate the call to that business.
- Be suspicious of any e-mail with “urgent” requests to validate or verify personal information.
- Do not fill out any forms that come to you in an email that request personal information, unless you definitely know and trust the source.
If you have any questions about KEA’s billing procedures or the steps KEA takes to protect your personal information, feel free to call Member Services at 486-7701.